Track 'n Trade Stocks High Finance

Select "Forgot Password" listed within the Track 'n Trade High Finance login screen to have a new temporary password e-mailed to you.

The most common cause of a failed connection to Track 'n Trade is due to a personal firewall or anti-virus software. Please ensure that Track 'n Trade is on the allow list of your personal firewall software. Depending on your anti-virus application, you may also lose your connection due to an actively running virus scan of your computer. Some anti-virus applications have been known to close the ports used by Track 'n Trade during an active scan.

Track 'n Trade High Finance Stocks connects to Gecko Software, Inc. servers using a proprietary protocol that is not currently proxy or socks enabled. This is usually only an issue in a restricted environment that enforces proxy or socks use instead of using network address translation or publicly routable ip addresses, like a larger corporate network. To make an exception for Track 'n Trade High Finance Stocks, please allow traffic to: data-hf.geckosoftware.com port 60192

1) The most common cause of a lost Track 'n Trade connection is due to personal firewall or anti-virus software. If you repeatedly lose streaming data connections, check that your personal firewall is not running a system scan or a definitions update. It is very common for these programs to lock/freeze your ports while running an update or system scan. These may need to be deactivated or removed to prevent this problem from occurring. If this only occurs while running a scan, you may need to place Track 'n Trade into the firewall's allow/exception list.

2) The second most common cause of a lost connection is due to the use of a wireless internet connection. For this reason, all Track 'n Trade clients are recommended to use a direct cable connection to the modem/router whenever possible. Streaming market data can be very taxing on a system and requires a stable and constant internet connection. If you work with a wireless network, try a direct cable connection and see if the problem abates.

3) Another very common culprit to lost connection is the Sleep/Hibernation mode of your PC. When an installation of Windows goes to Sleep, it is not uncommon for network connections and even hard drives to turn off. If you return to work with TNT after an extended delay and you must bring the computer out of a sleep/hibernation mode, check that your data is up-to-date. If after opening from hibernation you find that your data has stopped updating. Close and reopen TNT to reconnect to the brokers server. If the problem continues, disable your Windows Sleep/Hibernation from Display Settings in your Windows Control Panel.

You may install TNT LIVE on up to three personal computers, but you will only be able to be logged in from one computer at a time (most recent login takes precedent).

Simultaneous logins from more than one computer require additional software licenses.

We currently do not have a native Mac-based version of Track 'n Trade. However, many of our clients are successfully running Track 'n Trade on their Mac using a Windows emulator such as Parallels, Boot Camp, Virtual PC, VMware, etc.

Track 'n Trade is supported on Windows 10, 8, 7, and Vista or on a Mac computer using a Windows emulator (such as Parallels, BootCamp, etc). To maximize the performance of Track 'n Trade, we recommended your system has a minimum of 4GB of available RAM.

If you would like to request a new feature, open the Help menu of Track 'n Trade and select "Report a Problem/Feature." A webpage will appear with a section to create your very own Feature Request.

New feature requests will be sent directly to our software development management team. Be sure to document any outside resources and include specific details of how your feature will improve TNT

Intraday charts are not currently available in the Track 'n Trade High Finance charting platform.

You may renew your data service online here: Data Service

To clear and recreate your data follow these steps

Close all open charts (File Menu - New)

Select the File Menu - Manage Local Cache

Highlight and delete each desired symbol

Reopen your charts to download new cached data

Yes, please see the contact us page or call toll free: 1-800-862-7193.